Welcome to the Flowers Michael Store FAQ. We are dedicated to bringing timeless, zero-maintenance beauty into your space with seamless service. Below, you’ll find answers to common questions about our products, delivery, and policies. Our goal is to make your experience as effortless and elegant as our artificial flora.

Our Products & Style

1. What is the style and quality of your artificial plants and decor?
Our collection focuses on hyper-realistic, zero-maintenance beauty. From lush Artificial Trees and delicate Floral Stems to preserved Moss and elegant Floor Vases, each item is curated for enduring quality, vibrant color, and lifelike form. We cater to those who appreciate timeless aesthetics without the upkeep of natural plants.
2. Who is your typical customer?
We serve a global community of busy professionals, home decor enthusiasts, and event planners who value convenience, clarity, and accessible luxury. Whether you’re refreshing a corner with a Greenery Pick or transforming a wall with a Greenery Mat, our products are designed to integrate serene beauty effortlessly into everyday life.
3. Do your products require any maintenance?
No. All our artificial trees, greenery arrangements, floral stems, and preserved decor are designed for zero maintenance. They retain their beauty indefinitely with no need for water, sunlight, or pruning—just occasional dusting to keep them looking pristine.

Ordering & Payment

4. What payment methods do you accept?
We accept major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure and convenient checkout.
5. Can I modify or cancel my order after placing it?
To ensure swift processing, orders are prepared quickly. If you need to modify or cancel, please contact us immediately at [email protected]. We will try our best to accommodate your request if the order has not yet entered the packing stage.

Shipping & Delivery

6. Where do you ship, and how long does delivery take?
We proudly ship globally (excluding a few remote/restricted areas). All orders take 1-2 business days to process. Then:
– Standard Shipping ($12.95): Via DHL or FedEx. Delivery in 10-15 business days after dispatch. Ideal for Floral Arrangements, Clay Pots, etc.
– Free Shipping (orders over $50): Via EMS. Delivery in 15-25 business days after dispatch. Perfect for Bundles, Artificial Trees, or bulk Greenery Stems.
7. How are items packaged to ensure they arrive safely?
Every item—from Mason Jars to Floral Bushes—is meticulously packed with protective materials to ensure it arrives in pristine condition, retaining its vibrant color and form. Our packaging reflects our commitment to quality from our hands to your home.
8. Do you provide tracking information?
Yes. Both Standard and Free Shipping options include tracking. Once your order is dispatched, you will receive a tracking link via email to follow your package’s journey to your doorstep.

Returns & Customer Care

9. What is your return policy?
Your satisfaction is our priority. If any item does not meet your expectations, we offer a straightforward 15-day return policy from the date of receipt. Items must be in original, unused condition. Please contact our customer service team to initiate a return.
10. How do I contact customer service?
Our dedicated team is here to help. For any questions about delivery, products, or your order, please email us at [email protected]. We aim to respond within 1-2 business days.
11. What is your company address?
Flowers Michael Store
2108 Winifred Way,
Indianapolis, US 46256
Thank you for allowing Flowers Michael Store to be part of your journey to create a lush, vibrant, and effortlessly elegant space. We are honored to deliver lasting beauty right to your doorstep.