Shipping Policy

Shipping Information

We strive to process and dispatch your order with the same care we put into crafting our decor.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders are not shipped on weekends or holidays.

Shipping Methods & Delivery Times

We ship globally, excluding some remote areas and parts of Asia. Please see our estimated delivery timelines below:

• Standard Shipping ($12.95): We use premium carriers like DHL or FedEx. Your order will typically be delivered within 10-15 business days after shipment.
• Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically occurs within 15-25 business days after shipment.

Please note that these are estimated transit times. Delays due to customs or unforeseen carrier circumstances are possible but uncommon. You will receive a tracking notification once your order ships.

Accepted Payment Methods

We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience.

Returns & Exchanges

We stand behind the quality of our artificial trees, floral stems, and greenery designs. If your purchase does not meet your expectations, our returns process is designed to be as reliable as our products.

Step-by-Step Return & Exchange Process

1. Initiate Your Request: Within 15 days of delivery, please contact our Customer Care team at [email protected]. Use the subject line “Return/Exchange Request” and include your order number.
2. Provide Details: In your email, please include:
   • Your order number and full name.
   • The specific item(s) for return/exchange (e.g., “Large Floor Vase,” “Greenery Bush – Eucalyptus”).
   • The reason for the request.
   • Whether you prefer a refund or an exchange.
3. Receive Instructions: Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to our Indianapolis facility.
4. Ship Your Return: Securely package the item(s), ideally in the original packaging. Clearly mark the RMA number on the box and ship it to the address provided. We recommend using a trackable service. The customer is responsible for return shipping costs unless the return is due to our error.
5. Inspection & Processing: Once received and inspected (typically within 3-5 business days), we will notify you via email regarding the status of your refund or exchange.

Refunds: Timing & Method

Upon approval, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days. The time for the credit to appear depends on your card issuer or PayPal. Please note that original shipping fees are non-refundable.

Non-Returnable Items (Final Sale)

To preserve the integrity of our most delicate and artistically crafted pieces, the following items are considered final sale and cannot be returned or exchanged:

• Floral Arrangements & Greenery Arrangements: All hand-assembled pieces (e.g., arrangements in vases, Mason Jars, or styled sets like Bundles & Bouquets and Greenery Wreaths).
• Custom or Personalized Items: Any item customized to a specific request.
• Opened or Used Products: Any product removed from its original packaging, assembled, or showing signs of use.
• Clearance or Final Sale Items: Items explicitly marked “Final Sale” on the product page.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us at [email protected] within 48 hours of delivery. Include your order number and photos. We will promptly arrange for a replacement or refund and provide a prepaid return label if needed.